In developing products and services, we consider safety, health, and environmental impact throughout the product lifecycle. Specifically, we screen the development themes of high performance materials, units, and solution technologies in the Solutions Business Committee, narrowing them down to the themes that are expected to be most effective. The themes are used to develop products and services by the Research and Development Division and the Solution Business Division. Regarding quality management for the stages from manufacturing to provision of products, the position of Quality Control Manager was created in April 2020 to reinforce safety and other quality control functions at production and construction sites group wide. The Quality Control Manager oversees the Quality Management Committee of Kurita Water Industries and similar committees at various group companies, and determines and assesses quality outcome goals and progress toward process goals, reporting the results to the Board of Directors once a year.
In order for the Kurita Group to continue its business and grow as a company, it must maintain its status as a trusted supplier for its customers. To gain the trust of our customers, we believe we must consider the impact on customers of the actual products that we supply, which is to say, we must develop products and services that consider safety, health, and environmental impact throughout the product lifecycle, and also ensure their stable manufacture as well as safe shipment and delivery.
The Kurita Group will strive to maintain the trust of society by continuing to develop and provide products and services that are considerate of safety, health, and the environment.
Contribution to Achieving the SDGs
The Kurita Group has established the “Kurita Group Product Quality Policy” and continuously promotes quality improvement activities based on this policy in an effort to raise the quality of the products and services it provides to customers.
The basis of this policy is the “Kurita Group will speedily provide our customers with products and services that can meet their quality expectations, thereby winning unshakable trust.” To provide products and services that are trusted by customers and to fulfill our social responsibilities in conducting our business, we have established the policy with the goal of conducting quality activities that take into account observance of laws and regulations, safety and quality, and environmental impact.
To improve quality, each Group company has built and operates a quality management system based on the policy. In addition, we constantly monitor the current quality level through self-inspections, surveys by the person in charge of promoting quality improvement activities or their designated person, and feedback of opinions and requirements from customers. Improvements are made each time an issue is recognized.
Basic Policy of Kurita Group Product Quality Policy
- We will establish a quality management system suitable for the business environment and continue improvement activities to enhance customer satisfaction.
- We will actively disclose appropriate information concerning products and services and provide safe and secure products and services.
- We will determine quality control processes and criteria, properly operate them, regularly confirm the operation status and thereby secure the quality of products and services.
- We will promote the development and improvement of products and services considering environmental impact and contribute to environmental preservation.
Targets and Achievements
The Kurita Group’s targets for the fiscal 2023 and achievements for the fiscal 2020 for the theme are as shown below.
|Targets for FY2023||Achievements in FY2020|
|Proportion of themes falling into ‘Safety improvement’ and ‘Response to legal changes’ to product development themes*1||15%||-|
|Rate of safety evaluations for newly developed products*2||100%||100%|
|Rate of front-line employee participation in regular safety training directly related to products and services||100%||100%|
- *1 Needs related to safety improvement and responses to legal changes vary with prevailing circumstances, so revisions were made in fiscal 2020 to make initiatives more effective.
- *2 In line with the above revisions, the Group has pursued the revised targets since October 2019.
Safety Evaluation of Newly Developed Products
The Company has a rule that, when it uses a new chemical substance in product development, it assesses the risk the chemical substance poses to the environment and health based on internal rules. In addition, when we manufacture a product, we submit mandatory notifications and reports following laws and regulations, including the Industrial Safety and Health Act, the Act on the Evaluation of Chemical Substances and Regulation of Their Manufacture, etc., and the Fire Service Act.
Sharing Information Related to Product Safety
To ensure the appropriate provision of information to customers, Kurita Water Industries uses GHS*1-compliant SDS*2 and labels to inform them of applicable laws and hazards of the product and provide other information. We also issue Yellow Cards*3 and affix Yellow Card-compliant labels to containers*4 to ensure transportation safety.
- *1 GHS stands for the Globally Harmonized System of Classification and Labeling of Chemicals. Under this system, physical hazards and health hazards/environmental hazards of chemicals are classified based on international standards, and products classified as hazardous ones are stated on SDSs and indicated on the containers. GHS has been introduced in many countries in accordance with a recommendation by the United Nations. In Japan, compliance with GHS is required by the Industrial Safety and Health Act.
- *2 SDS (Safety Data Sheet), is a sheet on which a product’s hazards, applicable laws, how to handle and transport the product, emergency measures, and other information are presented in a specific format. The Company creates SDSs for all of its products, commodities, and developed articles and provides them to its customers.
- *3 A Yellow Card is a yellow-colored card showing information about procedures for handling an accident as a safety measure for transportation of a chemical. This card is taken along by the transport operator when a chemical is transported on a tanker truck or the similar vehicle.
- *4 A Yellow Card cannot be used in the case of consolidated transport or transport of small lot products. Therefore, in such a case, the Company affixes a label indicating safety information (United Nations Number and Emergency Response Guide Number of the chemical name) on each container.
Conducting CS Surveys
The Company’s Engineering Group continuously conducts customer satisfaction (CS) surveys of all customers who have purchased large water treatment plants. Based on the results of the survey, the Group continually works to revise and improve various items, including its operations procedure manual and specification sheets.
|Number of Surveys Conducted||Question Items|
|FY2019||14||8 items, including specification, quality management, and construction|
Providing Training to Improve Knowledge and Skills
In order to raise the quality of services provided to customers, the Company runs training courses to improve the expertise and skills of all Kurita Group employees. The courses comprise units on a range of topics, including basic knowledge about water treatment chemicals, technical training about water and wastewater treatment, safety and legal training, communication skills and problem-solving.
Technical training session
|Number of Participants in Training (Total)|
The Company runs a product safety e-learning course for all employees except those in its administrative division. The course is designed to deepen employee understanding about product safety. In fiscal 2020, 4,320 employees underwent training, which will continue going forward.
Response to Problems
Problems that arise prior to installation at customers and complaints received from customers are entered in the in-house “problem information” database and that information is shared widely throughout the Company.
Introducing SSM to shift from recurrence prevention to simple prevention
To improve the quality of product design, Kurita became the first engineering company in Japan to introduce a Stress-Strength Model (SSM)* to prevent design flaws and stop issues from reoccurring. Building and leveraging the SSM framework will help curb the occurrence of defects.
- * Developed by Yasuhiko Tamura of the Institute of Structured Knowledge Yielding Co., Ltd., SSM is a quality management approach mainly used in the manufacturing sector.
|Number of Serious Accidents in the Kurita Group Involving Products and Services|
Acquisition of ISO 9001 Certification
To encourage continuous quality improvements, the Kurita Group is promoting acquisition of ISO 9001 certification at companies that have production processes involving procurement, manufacture, and processing to provide products and services. For data such as overall acquisition rate for the entire Group, refer to presented under ESG Data-Social.
List of ISO 9001 Certified Bases(As of July, 2020)
- Kurita Water Industries Ltd.
(Department related to electric power plant)
- Kurita Chemical Manufacturing Ltd.
- Kurita Meiki Ltd.
- Kuritec Service Co. Ltd.*1
- Kuritaz Co., Ltd.
- Kurita Engineering Co., Ltd.*2
- Kurita Creation Co., Ltd.
- Kurita-GK Chemical Co.,Ltd.
- Kurita (Taiwan) Co.,Ltd.
- Kurita Water Industries (Dalian) Co.,Ltd.
- Kurita Water Industries (Jiangyin) Co.,Ltd.
- Hansu Co.,Ltd.
- Kurita Europe GmbH (Ludwigshafen)
- Kurita Iberica SL
- Kurita Turkey Kimya A.S.
- Kurita Middle East FZE
- Kurita do Brasil LTDA.
- Kurita Water Technology (Taiwan) CO.,LTD.
- Kurita Water Industries (Suzhou) Ltd.
- Hansu Technical Service Ltd.
- Kurita (Singapore) Pte.Ltd.
- Kurita Water (Malaysia) Sdn.Bhd.
- PT Kurita Indonesia
- Kurita America Inc.
- Avista Technologies (UK) Ltd.
Includes San-ei Industries Co., Ltd., Nippon Fine Co., Ltd., and Aoi Industries Co., Ltd.
*2 Includes Miyoshi Industries Co., Ltd.
CSR Requirements for Suppliers
The Kurita Group considers it vital to obtain cooperation from suppliers in order to provide customers with safe, high quality products and services. To this end, we have established the Kurita Group CSR Procurement Guidelines, and we have asked suppliers to comply with laws and regulations regarding product safety, provide high quality products and services to the Kurita Group, and provide appropriate information. In particular, we ask major suppliers to conduct a self-evaluation based on the guideline and to implement improvement measures.